Refund Policy | Organic Touch Essential Blends

Learn about refund eligibility, refund processing, non-refundable items, and damaged or incorrect orders.

Refund Eligibility

Refunds may be considered for:

• Damaged items
• Incorrect items
• Eligible returns that meet the requirements outlined in our Shipping & Delivery policy

To be eligible for review, items must:

• Remain unopened and unused
• Be returned with original packaging and safety seals intact
• Be reported within 7 days of confirmed delivery

Refund Processing

Approved refunds are issued to the original payment method used during checkout.

Processing times may vary depending on your financial institution or payment provider.

Non-Refundable Shipping Fees

Original shipping charges are non-refundable except where required by law or when an order arrives damaged or incorrect due to an error on our part.

Non-Refundable Items

For hygiene and product safety reasons, the following items are non-refundable:

• Opened products
• Used products
• Products missing original packaging or safety seals
• Clearance or promotional items where applicable

Damaged or Incorrect Orders

Customers should inspect their order immediately upon delivery and report any damage or discrepancies within seven (7) calendar days of confirmed delivery.

If your order arrives damaged or incorrect, please contact us promptly at:

orders@theorganictouch.com

Subject Line:
RMA — Damaged or Incorrect Order

Please include:

• Your order number
• Clear photographs of the item
• Photographs of the packaging
• A brief description of the issue

Our team will review your request and determine the appropriate resolution based on the circumstances of the claim. Resolutions may include a replacement product, store credit, or refund, as determined by Organic Touch Essential Blends.

Additional Information

Refund eligibility for damaged or incorrect orders is subject to verification of the reported issue.

For additional information regarding shipping, delivery timelines, and return requirements, please refer to our Shipping & Delivery policy.